Volume 10, Number 1

	Roofing shakes case goes to settlement
	Reinsurance outlook remains negative
	Setting sales goals
	Suit challenges transfer of policies
	Fremont top city for strong building codes
	Highlands cuts 120 jobs
	Hurricane Floyd cleanup continues in North Carolina
	New York Agents offer Web Advice
	Simple steps help you control your day
	Short Takes
	Good resources
	Tackling high turnover saves money

Volume 10, Number 2

	Legally Speaking -- Faulty construction does not justify emotional damages
	Homeowner arena tough for insurers
	Top ten time-wasters in corporate America
	Managing office conflict
	How insurers rank by size
	Disaster warnings
	Challenge proceeds on Florida rate hikes
	A.M. Best’s outlook is mixed
	Insurance CEOs protest Bermuda tax dodge
	Piles of files? Escape paper clutter
	Effective leaders must be decisive
	Managing e-mail abuse at work
	Florida insurers vulnerable to storms